911 Telecommunicator 

Position Objectives

Position will be required to receive; prioritize and dispatch emergency and non-emergency calls to
appropriate agencies and to provide emergency dispatch care by telephone. Applicant must be able to
obtain and disseminate accurate information in an efficient and professional manner to all agencies.
Must provide assistance to the public by providing a variety of information and direction; perform a
variety of Dispatch support duties and endorse a team environment. Applicant should be familiar with
FCC rules and regulations; possess excellent geographic knowledge of McDowell County. Applicant
should have experience and professional use of telephone and computerized two-way radio equipment.
Continuously analyze available information and monitor your channel along with assisting all other
communicators in the center.

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Minimum Requirements

• Familiarity with FCC rules and regulations

• Geographic knowledge of McDowell County

• Experience in professional telephone use and customer service

• Experience in computerized two way radio equipment

• Experience in a communication center

• Pre-Employment drug screening and background check

• NC Driver’s License

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Desirable Training and Experience

• High School Diploma or GED

• NCOEMS EMD EFD/EPD NC Certification and/or National

• NC Division of Criminal Information Certification

• CPR Certification

• Law Enforcement / DCI Experience 

• EMT-Basic or Medical Responder

• Haz-Mat Awareness

• Incident Command System 100 200 700 800

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Benefits

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Benefited after 30 days

Medical, dental, and life insurance
Sick, vacation, and holiday pay
Membership in the Local Government Retirement System

Supplemental retirement 401k/457