Position Objectives
The McDowell County Public Library is seeking a dynamic and customer-focused Circulation
Manager to lead our circulation team and ensure a welcoming, efficient, and positive
experience for all patrons. In this role, you will oversee daily circulation desk operations,
support frontline staff, and work collaboratively with other library departments to enhance
services. If you are passionate about providing excellent customer service and thrive in a team-
oriented environment, we encourage you to apply!
Duties & Responsibilities
● Manage the daily operations of the circulation desk, including check-ins/outs, issuing
library cards, and fee processing.
● Ensure circulation policies and procedures are consistently applied and followed by staff
and patrons.
● Foster a positive, welcoming environment for all library visitors by delivering exceptional
customer service.
● Supervise, train, and support circulation staff, ensuring high performance and team
collaboration.
● Work closely with other library departments to coordinate efforts and enhance the
overall patron experience.
● Maintain accurate records of circulation activities and prepare reports on usage and
trends.
● Troubleshoot and resolve any circulation-related issues, including patron concerns and
technical challenges with library systems.
Minimum Requirements
Required Skills:
● Strong verbal and written communication skills, with a customer-first approach.
● Experience in supervising, training, and leading a team, particularly in a customer-facing
environment.
● Excellent organizational skills and the ability to handle multiple priorities.
● Proficiency with library systems and technology (e.g., integrated library systems, self-
checkout stations).
● Ability to work collaboratively across departments to ensure smooth library operations.
Preferred Experience:
● Master's degree in Library Science, Information Management, or a related field.
● At least 3 years of library experience, with a focus on circulation services.
● Previous experience in staff supervision and performance management.
Why Join Us?
● Be part of a vibrant, community-centered library dedicated to serving diverse
populations.
● Work in a supportive environment that values collaboration, innovation, and lifelong
learning.
● Enjoy opportunities for professional development and growth within the library.
Benefits
Benefited after 30 days
Medical, dental, and life insurance
Sick, vacation, and holiday pay
Membership in the Local Government Retirement System
Supplemental retirement 401k/457
*For eligible employees who transfer to McDowell County directly from another Local Government Agency all benefits are effective immediately (no wait period).
How to Apply
PRE-EMPLOYMENT DRUG SCREENING AND BACKGROUND CHECK IS REQUIRED
APPLICANTS WILL BE GIVEN CREDIT ONLY FOR INFORMATION PROVIDED IN RESPONSE TO THIS ANNOUNCEMENT. No additional information will be solicited by McDowell County; therefore, persons who submit incomplete applications may not receive full credit for their education, training and experience.
McDowell County is an equal opportunity employer. It is the policy of the County to recruit, hire, train and promote individuals without regard to age, sex, race, color, religion, political affiliation or national origin. The County will interactively work with disabled applicants and employees to identify reasonable accommodations that will allow the individual to perform essential job functions.
McDowell County participates in E-Verify.
Applications are available:
www.mcdowellhrportal.org- under “Job Opportunities”
-
McDowell County Administration Building:
25 W Fort Street Marion, NC 28752
Applications can be submitted:
-
Online at www.mcdowellhrportal.org
-
In person at the County Administration building:
25 W Fort Street Marion, NC 28752
-
Mail:
McDowell County Human Resources
25 W Fort Street Marion, NC 28752
-
Email: