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Program Manager-Child Protective Services

Date Posted: 11/21/2022
Department: DSS
Compensation: $58,176.00-$68,376.00
Hours: Full-time
Deadline: 12/14/2022

Position Objectives

This is supervisory and managerial work in directing child welfare programs in a medium sized Department of Social Services. Work involves the supervision of a range of family and children's services programs with direct involvement in operational matters as well as short and long-range planning of program services. Employee evaluate quality of services and ensure compliance with standards; proved major input on organizational changes, personnel and budget issues. Work is performed independently under the agency director's supervision and may include acting in the director's absence. Work may include development of alternate sources of funding, inter-agency groups although the agency director usually represents the agency in the community and with local officials depending on the sensitivity of the issue. Employee reports to agency director. 

Duties & Responsibilities



Planning - Employee plans with unit supervisors to ensure delivery of services, allocation of staff and other resources, coordination with other division in the agency and organizations within the community have input into agency planning process as member of management team or executive committee; serve on State and regional committees to prove input on developing new policies and procedures. The planning process is typically a quarterly to one-year cycle.

Organizing and Directing - Employee confers with unit supervisors on issues that impact on program goals, objectives, policies, and the delivery of services. Employee recommends changes in organization, work flow, and new programs to agency director; employee delegates daily operational issues to program supervisors.

Budgeting - Employee recommends budgetary needs to agency director for services programs based on input from unit supervisors and analysis of reports and information; justify budget to agency director and may assist in explaining to local boards; and monitor expenditures.

Training - Employee reviews proposals on staff training needs submitted by supervisors to assure consistency with long-range agency goals and community trends.

Setting Work Standards - Employee confers with supervisors, local and State staff and professional groups to ensure compliance with county, State and federal laws, regulations and policies as well professional ethics; devise and implement procedures to accomplish policy changes; interpret changes and implications to supervisors; participate on local and State committees to review and suggest new policies and procedures.


Reviewing Work - Employee reviews quality and quantity of work by analyzing information gathered in conferences with supervisors, monthly, quarterly and annual reports, and conferences with community agency representatives, local and State officials.

Counseling and Disciplining - Employee confers with program supervisors regarding initial actions, approve more serious disciplinary actions, and can recommend dismissal to agency director.


Dynamics of Work Supervised - Work is frequently affected by changes in policies, procedures, rules, regulations and laws. Modifications in services techniques occur more infrequently. The agency is characterized by innovative approaches to service delivery and inter-agency agreements.

Variety of Work Supervised – Employee is administratively and professionally responsible for services of staff which include social work supervisors and social workers.


Supervision of Shift Operations - Programs include emergency/crisis services, foster care homes and abuse/neglect services which require evening staffing and/or shift operations.

Minimum Requirements

Knowledge, Skills, and Abilities - Thorough knowledge of methods and principles of casework supervision and training. Thorough knowledge of social work principles, techniques and practices and applications to casework and community problems. Considerable knowledge of social and economic factors in the community, and local agencies and resources. Considerable knowledge of the laws, regulations and policies which govern social services programs. Skill in directing a large staff of social workers and supervisors and related professionals and students engaged.

Desirable Training and Experience

Minimum Training and Experience Requirements - Master's degree from an accredited school of social work and four years of social work or counseling experience, two of which were supervisory; or bachelor's degree in social work and five years of social work or counseling experience, two of which were supervisory; or bachelor's degree in a human services field or related curriculum including at least 15 semester hours in courses related to social work or counseling and six years of social work or counseling experience, two of which were supervisory; or an equivalent combination of training and experience.


Benefited after 90 days

Medical, dental, and life insurance
Sick, vacation, and holiday pay
Membership in the Local Government Retirement System

Supplemental retirement 401k/457

How to Apply



APPLICANTS WILL BE GIVEN CREDIT ONLY FOR INFORMATION PROVIDED IN RESPONSE TO THIS ANNOUNCEMENT. No additional information will be solicited by the McDowell County; therefore, persons who submit incomplete applications may not receive full credit for their education, training and experience.


McDowell County is an equal opportunity employer.  It is the policy of the County to recruit, hire, train and promote individuals without regard to age, sex, race, color, religion, political affiliation or national origin. The County will interactively work with disabled applicants and employees to identify reasonable accommodations that will allow the individual to perform essential job functions. 


McDowell County participates in E-Verify.


Applications are available:


  • on our website:

     under “Job Opportunities”

  • McDowell County Administration Building:

              25 W Fort Street Marion, NC 28752


Applications can be submitted:

              25 W Fort Street Marion, NC 28752

  • or by Mail to:

               McDowell County Human Resources

               60 East Court Street Marion, NC 28752

  • or by email to: 


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