Life and AD&D Benefits
McDowell County covers employees with a company paid life and AD&D policy for $20,000 through USAble Life. Please see the Plan Summary for the exact benefit levels associated with your care. Additional information can be found by calling the customer service department at 800-370-5856.
Customer Advocate Center
Client Advocate Center
Monday - Friday 8 a.m. to 8 p.m. (EST)
We are available by phone, email, fax, or online chat.
Help you facilitate enrollment changes in status including ID requests
Facilitate resolution on elgibility/billing issues
Assist you with claims
Locate in-network providers and much, much more
Employee Assistance Network Counseling Services
McDowell County provides additional EAP services. You and your family members have access to a counselor through EAN who listens, understands and helps you develop a plan to move forward. These services are confidential and pre-paid by McDowell County. There is no cost to you or your family members.
Schedule an Appointment
Contact EAN by phone or email, providing some basic demographic information.
Set an appointment with a local EAN Counselor, in office, virtually or by phone.
Talk with the counselor, develop a plan, and start feeling better.