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Company Benefits

Life and AD&D Benefits

McDowell County covers employees with a company paid life and AD&D policy for $20,000 through USAble Life. Please see the Plan Summary for the exact benefit levels associated with your care. Additional information can be found by calling the customer service department at 800-370-5856.

Customer Advocate Center

One Digital

Client  Advocate Center

Call: 1.866.736.6640


Monday - Friday 8 a.m. to 8 p.m. (EST)

We are available by phone, email, fax, or online chat. 

Help you facilitate enrollment changes in status including ID requests

Coverage assistance

Facilitate resolution on elgibility/billing issues

Assist you with claims

Locate in-network providers and much, much more


Employee Assistance Network Counseling Services

McDowell County provides additional EAP services. You and your family members have access to a counselor through EAN who listens, understands and helps you develop a plan to move forward. These services are confidential and pre-paid by McDowell County. There is no cost to you or your family members. 

Contact EAN:

Schedule an Appointment

  1. Contact EAN by phone or email, providing some basic demographic information. 

  2. Set an appointment with a local EAN Counselor, in office, virtually or by phone. 

  3. Talk with the counselor, develop a plan, and start feeling better.

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