Child Support Supervisor

Position Objectives

This position supervises a staff of 6 employees to ensure that they perform the duties and tasks assigned to meet the goals and objectives of the Child Support Program.  The primary responsibilities include planning, organizing, directing and evaluating the program. This position provides administrative and technical supervision of the agents and clerical support staff.

Duties & Responsibilities

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Planning - Plans work operations, sets priorities and deadlines, establishes goals for the IV-D program. Determines needed staffing, office space, office equipment and presents needs to the Agency Director. Develops and implements plans to meet agency/state/federal goals.

 

Organizing and Directing - Establishes work assignments, make changes in organization assignments, procedures and methods within the department.

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Training - Provides training materials and evaluates on-going staff needs; provides orientation to new staff and determines training needs. Advises staff on all changes in program, policy, or unit structure during weekly staff meetings, provides training and coordinates with state IV-D training services.

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Setting Work Standards – Establishes, develops, revises work standards for the program and assures compliance; reviews established manuals, statutes, regulations with staff and explains new policies and procedures; establishes guidelines in accordance with overall agency standards and goals.

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Reviewing Work - Reviews program accomplishment on a regular basis through reports and discussions with staff; determines internal procedures needed to achieve overall program mission. Directs supervision and monitoring of employees and caseloads to ensure appropriate policies and procedures are followed.  Identifies and corrects individual employee performance deficiencies.

 

Performing Other Personnel Functions - Evaluates staff performance; make recommendations to County Director on promotions, reassignments, salary adjustments or dismissals.   Interviews applicants and confers with Director on hiring.

  

II.   SCOPE AND NATURE OF WORK SUPERVISED:

Dynamics of Work Supervised -  Work is continually affected by changes in legal interpretations and decisions; court procedures vary from county to county; federal regulations are shifting and require considerable adaptation; work methods are also readily changing.

Variety of Work Supervised-  Employees in this position are  administratively and technically responsible for professional agents and clerical support involved in intake, location, establishment, enforcement and legal activities.

 

III.   RECRUITMENT STANDARDS:

Knowledge, Skills and Abilities - Thorough knowledge of Child Support Enforcement Program, related legal procedures, judicial operations; considerable knowledge of office management practices and procedures; considerable knowledge of supervisory practices and management techniques.  Skill in interviewing techniques, investigating, and analyzing case variables.  Ability to organize and summarize case information.  Ability to represent program in oral and written forms.  Ability to plan, direct, monitor and develop the program and supervise staff.

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Minimum Requirements

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Four year degree, and two years of experience in Child Support Enforcement; OR an Associate Degree, preferably in related field and four years of experience in Child Support Enforcement, OR High School graduate with six years of experience in Child Support Enforcement.

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Benefits

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Benefited after 90 days

Medical, dental, and life insurance
Sick, vacation, and holiday pay
Membership in the Local Government Retirement System

Supplemental retirement 401k/457