top of page

Child Support Supervisor

Date Posted: 10/12/2022
Department: DSS
Compensation: $43,176
Hours: Full-time
Deadline: October 31, 2022

Position Objectives

This position supervises a staff of 6 employees to ensure that they perform the duties and tasks assigned to meet the goals and objectives of the Child Support Program.  The primary responsibilities include planning, organizing, directing and evaluating the program. This position provides administrative and technical supervision of the agents and clerical support staff.

Duties & Responsibilities

Planning - Plans work operations, sets priorities and deadlines, establishes goals for the IV-D program. Determines needed staffing, office space, office equipment and presents needs to the Agency Director. Develops and implements plans to meet agency/state/federal goals.


Organizing and Directing - Establishes work assignments, make changes in organization assignments, procedures and methods within the department.

Training - Provides training materials and evaluates on-going staff needs; provides orientation to new staff and determines training needs. Advises staff on all changes in program, policy, or unit structure during weekly staff meetings, provides training and coordinates with state IV-D training services.

Setting Work Standards – Establishes, develops, revises work standards for the program and assures compliance; reviews established manuals, statutes, regulations with staff and explains new policies and procedures; establishes guidelines in accordance with overall agency standards and goals.

Reviewing Work - Reviews program accomplishment on a regular basis through reports and discussions with staff; determines internal procedures needed to achieve overall program mission. Directs supervision and monitoring of employees and caseloads to ensure appropriate policies and procedures are followed.  Identifies and corrects individual employee performance deficiencies.


Performing Other Personnel Functions - Evaluates staff performance; make recommendations to County Director on promotions, reassignments, salary adjustments or dismissals.   Interviews applicants and confers with Director on hiring.



Dynamics of Work Supervised -  Work is continually affected by changes in legal interpretations and decisions; court procedures vary from county to county; federal regulations are shifting and require considerable adaptation; work methods are also readily changing.

Variety of Work Supervised-  Employees in this position are  administratively and technically responsible for professional agents and clerical support involved in intake, location, establishment, enforcement and legal activities.



Knowledge, Skills and Abilities - Thorough knowledge of Child Support Enforcement Program, related legal procedures, judicial operations; considerable knowledge of office management practices and procedures; considerable knowledge of supervisory practices and management techniques.  Skill in interviewing techniques, investigating, and analyzing case variables.  Ability to organize and summarize case information.  Ability to represent program in oral and written forms.  Ability to plan, direct, monitor and develop the program and supervise staff.

Minimum Requirements

Four year degree, and two years of experience in Child Support Enforcement; OR an Associate Degree, preferably in related field and four years of experience in Child Support Enforcement, OR High School graduate with six years of experience in Child Support Enforcement.


Benefited after 30 days

Medical, dental, and life insurance
Sick, vacation, and holiday pay
Membership in the Local Government Retirement System

Supplemental retirement 401k/457

How to Apply



APPLICANTS WILL BE GIVEN CREDIT ONLY FOR INFORMATION PROVIDED IN RESPONSE TO THIS ANNOUNCEMENT. No additional information will be solicited by the McDowell County; therefore, persons who submit incomplete applications may not receive full credit for their education, training and experience.


McDowell County is an equal opportunity employer.  It is the policy of the County to recruit, hire, train and promote individuals without regard to age, sex, race, color, religion, political affiliation or national origin. The County will interactively work with disabled applicants and employees to identify reasonable accommodations that will allow the individual to perform essential job functions. 


McDowell County participates in E-Verify.


Applications are available:


  • on our website:

     under “Job Opportunities”

  • McDowell County Administration Building(s):

              60 East Court St Marion, NC 28752 ​

              25 W Fort Street Marion, NC 28752


Applications can be submitted:

              60 East Court Street Marion, NC 28752

              25 W Fort Street Marion, NC 28752

  • or by Mail to:

               McDowell County Human Resources

               60 East Court Street Marion, NC 28752

  • or by email to: 


bottom of page